What formats of media / image / video or audio are supported on WhatsApp Business API?

What formats of media / image / video or audio are supported on WhatsApp Business API?

Supported Content-Types

MediaSupported Content-Types

audio

audio/aacaudio/mp4audio/amraudio/mpeg,
audio/ogg; codecs=opus


Note: The base audio/ogg type is not supported.

document

Any valid MIME-type.

image

image/jpegimage/png

sticker

image/webp

video

video/mp4video/3gpp


Notes:

  • Only H.264 video codec and AAC audio codec is supported.
  • We support videos with single audio stream or no audio stream.

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