Flash Responses

Overview

Flash responses are ready-made responses that allow agents to provide information to a user quickly to save time. These help you to avoid typing common responses and frequently asked questions. 

Flash responses can be used to explain to the user a particular product, or a particular feature, or to greet them without taking much time.

• Related Articles

• Create Flash Response

  Agents can make their very own arsenal of flash responses to answer user queries more efficiently and quickly. Follow these steps to make your first flash response: Login to your QuickReply Account. Go to the Flash Responses tab from the panel on the ...

• Using Flash Response

  Using flash responses is very quick and easy during a live chat. Once the Agents take over the conversation from the bot, they can start typing the short name of the flash response they want to use and it will be shown as suggestions to use. The ...

• Team

  Overview Managing your team is a crucial task when it comes to managing permissions, roles, and privacy within an organization. Here at QuickReply.ai, we have everything set up for you. You just need to assign roles individually to each Agent. Let us ...

• FAQ Training

  It allows you to train the NLP engine with your FAQs so that AI can understand user's queries and answer them automatically. Please read the introduction in order to understand how FAQ works. Introduction In the previous articles you have learned ...

• FAQ Training

  It allows you to train the NLP engine with your FAQs so that AI can understand user's queries and answer them automatically. Introduction In the previous articles you have learned about how to create bots and deploy them. There are some users who do ...