How to create Flash Responses in QuickReply.ai

Create Flash Response

Agents can make their very own arsenal of flash responses to answer user queries more efficiently and quickly.


Follow these steps to make your first flash response:
  1. Login to your QuickReply Account.
  2. Go to the Flash Responses tab from the panel on the left.



  1. Click on New Flash Response on the top right.
  2. A window will open on your screen where you have to add - Short name, Full text and select if you want to share your created response with your team.



  1. Click on Add button to create the flash response.

Fields

  1. Short Name - A short name for your created response to identify the purpose of the response.
  2. Full Text - The response that you want to show to the user.

    • Related Articles

    • Using Flash Response

      Using flash responses is very quick and easy during a live chat. Once the Agents take over the conversation from the bot, they can start typing the short name of the flash response they want to use and it will be shown as suggestions to use. The ...

    • Flash Responses

      Overview Flash responses are ready-made responses that allow agents to provide information to a user quickly to save time. These help you to avoid typing common responses and frequently asked questions.  Flash responses can be used to explain to the ...

    • FAQ Training

      It allows you to train the NLP engine with your FAQs so that AI can understand user's queries and answer them automatically. Please read the introduction in order to understand how FAQ works. Introduction In the previous articles you have learned ...

    • FAQ Training

      It allows you to train the NLP engine with your FAQs so that AI can understand user's queries and answer them automatically. Introduction In the previous articles you have learned about how to create bots and deploy them. There are some users who do ...

    • How to enable Facebook Business verification option

      If you have faced issue during Facebook Business Manager Verification that verification option is not enabled, follow the steps below. Please note we creating this app only to enable verification option. This app or any information entered here will ...