What happens if user blocks/reports messages?
WhatsApp maintains account health in 3 categories: Green/Orange/Health. Based on number of users blocking, your account health will be determined.
How do I know who blocked my messages or how many users blocked?
WhatsApp does not disclose such details. We can only get to know the account health. We can't know what % of users have blocked.
Will WhatsApp block my account?
Yes, if you keep sending messages even in Red category, your account may get blocked. We recommend pausing promotional activity until your account goes to Orange and red. It may take upto 7 days for an account to move to Green, if you have stopped promotional messages.
Can I send promotional messages third party data?
As per WhatsApp legal policies, you need to have an active optin from a user to send a message. There are no technical restrictions. When you upload list of users to QuickReply for promotional messaging, we assume you have optin from those users. It is your responsibility to manage list of users who has opted-in.
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